Shipping policy

Here is where and when we ship Alto.

Where we ship
We currently ship within the United States only. If you are outside the US and want an Alto, email hello@comma.design and we will let you know when international shipping opens up.

When pre-orders ship
Alto is a pre-order. Orders are expected to ship in October 2026. That date is our best estimate for this small-batch run, not a guarantee. We will email you if the timeline changes, and you can cancel for a full refund any time before your order ships.

When your order ships, we email you a tracking number the day it leaves the workshop.

Shipping cost and delivery

• Shipping cost, if any, is shown at checkout before you pay.
• Once shipped, domestic delivery typically takes a few business days via the carrier shown in your tracking.
• Title and risk of loss pass to you when the carrier receives the package.

Lost or damaged in transit
If your package is lost or arrives damaged, email hello@comma.design and we will make it right with a replacement or a refund. See the Refund Policy for details.

Questions
Anything about shipping, just email hello@comma.design. It is a real person, and it is the same address for orders, returns, and questions.