Refund policy

We want you to love Alto. If it is not right for your kitchen, here is exactly how returns and refunds work.


30-day satisfaction guarantee
You may return Alto within 30 days of delivery for a full refund of the purchase price. The item must be in original, undamaged condition. To start a return, email hello@comma.design and we will send you return instructions.

  • Return shipping is paid by you, unless the item arrived defective or damaged.
  • Once we receive and inspect the return, we refund the original payment method.
  • Refunds typically post within 5 to 10 business days, depending on your bank.

Holiday returns
Gifts need a little more room than 30 days. For orders placed November 1 through December 24, the return window extends through January 15. Everything else works the same way: original condition, return shipping paid by you, and an email to hello@comma.design starts it.


Pre-order cancellations
Because pre-orders are charged before they ship, you can cancel any time before your order ships and receive a full refund, no questions asked. Just email hello@comma.design with your order number.


Damaged, defective, or wrong item
If your Alto arrives defective or damaged in transit, or you receive the wrong item, email hello@comma.design within 30 days with a photo. We will replace it or refund you in full, and we cover return shipping in those cases. There is no need to send anything back before we have made it right.


How to start a return

  • Email hello@comma.design with your order number and the reason.
  • We reply with a return address and instructions.
  • Ship the item back in its original condition. We recommend a tracked service.
  • We inspect on arrival and issue your refund to the original payment method.

Caring for your Alto
Alto is 304 (18-8) stainless steel with non-slip feet. Hand washing is recommended: warm water, dish soap, and a soft cloth keep the bead-blasted finish and the feet at their best. Skip steel wool and abrasive cleaners.


Questions
A real person reads hello@comma.design, and that person handles returns. If anything is unclear, just ask before you ship.